Customer Awareness and Agreement on Machine Limitations and Warranty Terms - MCM

1. Understanding of Product: Are you fully aware of the primary application, capabilities, and limitations of the machine you're considering purchasing?

Yes

2. Maintenance Schedule: Have you received and understood the recommended maintenance schedule, especially considering South African environmental conditions?

Yes

3. Air Filter Maintenance:

a. Do you acknowledge that the machine is fitted with a standard air filtration system?

Yes

b. Were you informed about the option to upgrade the filtration system if your work environment poses a high risk due to excessive dust?

Yes

c. Do you recognize the need for regular air filter checks and replacements due to dusty conditions, and its implication for optimal performance and warranty coverage?

Yes

4. Warranty Awareness: Are you completely informed about the warranty's coverage, exclusions, and the conditions under which a claim might be denied?

Yes

5. Mechanic Appointment: Are you aware that MCM allows you to appoint your own qualified mechanic to service the machine, provided the service strictly adheres to MCM guidelines?

Yes

Name of the appointed Mechanic or Business

Contact Number of the appointed Mechanic or Business

6. Documentation by Mechanic: Do you understand that the mechanic must meticulously document the required service with evidence, as outlined in the MCM Service interval requirements: This includes:

Taking pictures of filters and other key components.Capturing a photo of the hour meter during each service to validate service intervals.
Collecting and preserving oil samples during each change, ensuring they're properly labeled with the machine's details, date, and hour meter reading.
Adhering strictly to the designated service intervals and not exceeding them.

Yes

7. Machine's Functionality: Do you agree that the machine will fulfill its required function as designed?

Yes

8. Downtime Awareness: Are you aware that regular maintenance and possible warranty-related repairs will have potential downtime?

Yes

9. Usage of Geniune Parts and Oils: Are you committed to using genuine parts, fuels, oils, and other consumables, understanding their importance for the machine's health and warranty terms?

Yes

10. Operator Training: Do you agree to ensure all machine operators are adequately trained and informed about its proper operation and maintenance?

Yes

11. Potential Discrepancies: Have you discussed any potential discrepancies or concerns you might have regarding the machine's operation, maintenance, or warranty terms?

Yes

12. CPA Rights: Do you acknowledge that, while the Consumer Protection Act (CPA) guarantees certain rights, neglecting proper machine care, maintenance, or operating the machine outside of its recommended usage can affect warranty claims and potential resolutions?

Yes

13. Feedback and Disputes: Are you aware of the channels provided by the seller for feedback, complaints, or disputes and agree to use them as the first line of resolution should any issue arise?

Yes

Full Name*

I confirm that I have read, understood, and answered the above questions truthfully. I understand the machine's limitations, agree to the warranty terms, and recognize my rights and responsibilities under the Consumer Protection Act and MCM's service guidelines.

2024/07/27 9:40 AM
IP:3.145.98.11

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